Frequently Asked Questions
Everything you need to know about our products and services.
What makes MagBak cases different from standard magnetic cases?
MagBak cases feature industrial-strength magnets that allow you to mount your phone to any metal surface, while remaining fully compatible with MagSafe accessories and wireless charging without interference.
Will the magnets in the case damage my credit cards or phone?
No. Our magnets are strategically shielded to ensure they do not damage your phone's internal components or the magnetic strips on modern credit cards.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do you offer a warranty on your products?
Yes, all MagBak products come with a 1-year limited warranty that covers any manufacturing defects or hardware failures under normal use.
Is the MagStick included with every case purchase?
Most of our case bundles include at least one MagStick, which allows you to create a mounting point on non-metal surfaces like your car dashboard or kitchen tile.